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1. #How to reinstall outlook express 6 how to#
2. #How to reinstall outlook express 6 full#
3. #How to reinstall outlook express 6 professional#

#How to reinstall outlook express 6 how to#

One of the articles I found in the Knowledge Base was “How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP.” While this article purports to show you how to reinstall Outlook Express, it goes on to describe using System File Checker to look for bad files or performing an in-place upgrade of Windows XP. I decided to begin my troubleshooting expedition by visiting the Microsoft Knowledge Base and looking for upgrade problem reports. As I left the office, I was still confused, but proceeded with confidence as I stepped further into the Twilight Zone.įrom the looks of things, the problem had actually occurred during the upgrade from Windows 2000 to Windows XP when some glitch prevented the procedure from performing a complete Outlook Express upgrade from 5.5 to 6.0. I took the screen shots of the curious-looking dialog boxes, saved them to a floppy disk, and left my client with assurances that I would find a solution within 24 hours or less. I also want to point out that Internet Explorer seemed to have been successfully upgraded to version 6.0. Consequently, there was no way for my client to receive attachments.

#How to reinstall outlook express 6 full#

The problem cropped up only after I updated the system to SP1, and the OE attachment-blocking feature was in full force with no way to disable it. However, both systems were plugging away, sending and receiving e-mail just as if nothing were wrong. You might think that such a mess would prevent Outlook Express from functioning at all. The About Outlook Express dialog box indicates a tangled mess of both version 5 and 6. As you can see, the first dialog box doesn’t contain a Virus Protection section or a Do Not Allow Attachments… check box. However, this is actually Outlook Express 6, and the dialog box should look like the one in Figure B. At first glance, nothing really appears out of the ordinary and, in fact, looks just like the Options dialog box in Outlook Express 5. Figure A shows the Outlook Express Options dialog box I encountered. Since I encountered the problem on two systems (and have subsequently found someone else who had the same problem), I thought I’d share my experiences in hopes of saving other TechRepublic readers from taking a trip into the Twilight Zone.īefore I get started on the troubleshooting expedition, I’ll show you what I discovered on the systems. “Meet Greg Shultz, a computer consultant about to begin a Windows XP troubleshooting expedition that will take him on a journey through both time and space to an unknown realm called…the Twilight Zone.” Thus began a very interesting troubleshooting expedition that took some very odd turns and led to lots of dead ends before finally yielding a successful solution. Stunned, I began to feel like a character in a Twilight Zone episode. I went to a second system and discovered the same situation. The About dialog box displayed the Outlook Express version 5 logo, yet listed the version as 6. I then went to the Help menu and chose the About command in order to check versions. Later that afternoon, I went to my client’s office, looked at the Security tab in the Options dialog box, and was flabbergasted to discover that the entire Virus Protection section simply wasn’t there. Thinking that he may be too flustered about the problem to be seeing clearly, I told him that I’d come over and take care of it as soon as I could. However, my client informed me that there wasn’t a Virus Protection section nor a Do Not Allow Attachments… check box on the Security tab. I proceeded to walk him through the steps required to disable the attachment-blocking feature.Īs you may know, this procedure amounts to accessing the Security tab in the Options dialog box and clearing the Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be A Virus check box in the Virus Protection section. I explained that the Outlook Express attachment blocking was a security feature designed by Microsoft to prevent the spread of viruses, and that it could be easily disabled. My client recently took on a new customer who wanted to send service requests via e-mail attachments he called me when the customer’s attachments were getting blocked by Outlook Express. Since that time, everything had been working fine.

#How to reinstall outlook express 6 professional#

Untangle a confusing Outlook Express 6 installationĪn IT consultant uncovers a strange anomaly after a Windows XP upgrade-one that involves e-mail problems in Outlook Express and errant DLL files.Īt the office of one of my clients, I upgraded two systems that were running Windows 2000 Professional with Internet Explorer/Outlook Express 5.5 to Windows XP.